Questions, answered plainly.
The short version of everything people ask us. Anything else: support@thefreshagent.co.
Common questions
Where does the data come from?
Fresh Agent pulls reports from the U.S. Department of Agriculture’s Agricultural Marketing Service (USDA AMS) — terminal market reports, shipping point pricing, and border crossing movement data. The same publicly available reports that grower-shippers, buyers, and brokers have been reading for decades.
How often is it updated?
Every business day. We pull new USDA reports several times a day and the board shows the date each price was quoted. Weekend gaps are normal because USDA doesn’t publish on Saturdays or Sundays.
Is this official USDA software?
No. Fresh Agent is an independent product built on publicly available USDA AMS data. We are not affiliated with, endorsed by, or partnered with USDA. We take their public data and present it in a faster, more readable format.
Can I cancel anytime?
Yes. MAX is month-to-month — no annual commitment, no cancellation fee, no phone call. Cancel from your account page in about 30 seconds; your subscription stays active until the end of your current billing period.
Who should use this?
Produce sales desks, retail and foodservice buyers, grower-shipper sales managers, and importers or brokers — anyone who reads USDA market reports as part of their job. If your morning includes “what’s the market at on [commodity]?”, Fresh Agent is built for you.
What if my commodity looks stale?
Fresh Agent shows the most recent data USDA has published for each commodity, and every price shows the date it was quoted. Some commodities update daily; others (specialty items, off-season fruit, low-volume reports) publish weekly or sporadically. An older date usually means USDA hasn’t released new data for that item.
Is there a watchlist?
Yes — star the commodities you trade most and they show at the top of your dashboard every morning. Setup takes about 10 seconds.
How do I get help or a receipt for expensing?
Email support@thefreshagent.co for product help. Receipts are emailed automatically with every charge and are easy to forward for expensing; billing questions go to billing@thefreshagent.co.