Help & FAQ

Questions, answered plainly.

The short version of everything people ask us. Anything else: support@thefreshagent.co.

Common questions

01

The data

Where does the data come from?
The Fresh Agent uses reports from the U.S. Department of Agriculture’s Agricultural Marketing Service (USDA AMS) — shipping-point pricing and movement data. The same publicly available reports that grower-shippers, buyers, and brokers have been reading for decades.
How often is it updated?
Every business day. We pull new USDA reports each business day and the board shows the date each price was quoted. Weekend gaps are normal because USDA doesn’t publish on Saturdays or Sundays.
What if my commodity looks stale?
The Fresh Agent shows the most recent data USDA has published for each commodity, and every price shows the date it was quoted. Some commodities update daily; others (specialty items, off-season fruit, low-volume reports) publish weekly or sporadically. An older date usually means USDA hasn’t released new data for that item.
Is this official USDA software?
No. The Fresh Agent is an independent product built on publicly available USDA AMS data. We are not affiliated with, endorsed by, or partnered with USDA. We take their public data and present it in a faster, more readable format. See how the numbers get here.
02

Using the app

Who should use this?
Produce sales desks, retail and foodservice buyers, grower-shipper sales managers, and importers or brokers — anyone who reads USDA market reports as part of their job. If your morning includes “what’s the market at on [commodity]?”, The Fresh Agent is built for you.
Is there a watchlist?
Yes — star the commodities you trade most and they show at the top of your dashboard every morning. Free holds up to 3; MAX is unlimited.
Where can I use it?
On iPhone, Android and the web, signing in with one account: App Store, Google Play, or the web app.
03

Plans & billing

What’s the difference between Free and MAX?
Free gets you into the market: 9 commodity groups, this year’s weekly USDA prices, latest prices and trend arrows, and a watchlist of up to 3. MAX ($12.99 a month) adds every commodity group we carry, district detail, USDA movement and multi-year history. See pricing.
Can I cancel anytime?
Yes. MAX is month-to-month — no annual commitment, no cancellation fee, no phone call. Cancel from your account page (or in the App Store or Google Play if you subscribed there); your subscription stays active until the end of your current billing period.
How do I get help or a receipt for expensing?
Email support@thefreshagent.co for product help. Web subscriptions email a receipt with every charge, ready to forward for expensing; App Store and Google Play purchases are receipted by Apple or Google. Billing questions go to billing@thefreshagent.co.
The next time someone asks

Have the market on your phone.

Start free in a minute. Add MAX when you need districts, history and movement.